How to Fix HP Printer Won't Scan Windows 10?

Top Ways to Troubleshoot HP Printer Scanning Issues

HP is an excellent printer brand for Windows 10. HP also manufactures multifunction printers which can scan documents as well. However, sometimes, it stops working normally. Often, users face this issue after updating their computer. If you are facing the same issue, then do not worry. Just read on. 

Best ways to troubleshoot HP printer that stop scanning

Reset your printer

• Firstly, switch off the printer, unplug its cable.
• After that, plug in the printer and switch it on after 20 minutes.

Install the HP printer software

After completing the upgrade, prefer installing HP printer software to your Windows 10 device.

• Firstly, right-click on the Start option.
• Then, press on Run.
• Next, put 'appwiz.cpl' on the given bar.
   
  
  
•  After that, press on OK.
• Then, choose the HP printer software present on the Programs and Features Control Panel applet.
• Next, choose Uninstall.
• Press on Yes for offering further confirmation.
• After that, restart the Windows 10 as soon as the un-installation of the HP printer software gets over.
• Then, you need to delete the printer from Printers and scanners option in the 'Settings.' For doing it, go to Cortana after pressing the combination Windows key+ Q keyboard shortcut.
•  Next, write 'printers' in the search bar.
• Then, press Printers and scanners for visiting the Window.
•  After that, choose the printer, and press its Remove device option. Remember that the printer needs to be turned on whenever you choose that option.
•  Next, follow the instructions for removing the printer.
•  Then, visit the HP support page.
•  After that, press on Printer for opening a search bar.
•  Next, click on the Submit option.
•  Press on Change to choose a 64 or else 32-bit Windows model on the pull-down menu.
•  Next, click on the Change option.
•  Press on Download for downloading the 'driver and software package.'
•  Then, go to the place wherever that driver and software package has been downloaded to.
•  After that, click on the downloaded and software package for installing it.

Resetting HP Printer and Scanner to the factory default setting

• Most of the times, users choose a 'Reset Factory Defaults' option in the 'Setup' or else 'Tools' menus. It shall be found on the control panel of the printer.
• Have a look at the printer's manual for knowing the way of resetting it to the factory default.

Bella Williams, an employee currently living in USA and working at a top printer service provider company in the day, and a technical writer at night. I am passionate about writing troubleshooting tips, beginner’s guides, news and other articles on varied topics like hp printer support, Xerox Printer Support, Lexmark Printer Support etc.

How to Troubleshoot HP Printer Error Code 28?

A printer is a machine which helps the users in converting text and graphics from a system to a piece of paper or make a soft copy from hard copy with the use of ink cartridges and toners. These days, printers are the most useful and helpful device for everyone, printers make personal, professional, and business works easy and simple. However, the printer always requires an A4 size paper for printing all your documents. Printer nowadays becomes a necessity as of this various printers brands are available in the market or over the internet across the globe. Amongst all the Printers, HP is a renowned name for serving quality and advanced features printers with best customer service. Apart from many other features, HP printers are also thrown some error codes while printing or accessing the printer.

However, one such error is HP Printer error code 28; this is one of the most common printer error which might affect or stop the smooth printing experience of the users. This HP Printer error code 28 encounters by numerous HP printer users. Generally, this error occurs when the device drivers are not properly installed on the device. In this case, the device manager contents are unidentified and show a message in its Device Status box as 'The Drivers for This Device Are Not Installed Properly. Nevertheless, in many cases, when the error displayed on the screen, it is very much significant to mention that error code 28 as in most cases do not have the newest device's drivers installed on the printer. Thus, installation is the only technique to fix this issue.

Here are some resolving steps which help you in fixing the HP Printer error code 28. Below we provide a proper guide for solving how to troubleshoot HP Printer error code 28. The steps are discussed below. 

Solutions to Troubleshoot HP Printer Error Code 28  

Underneath some troubleshooting steps which many times consume much time and more difficult to follow without any guidance. Therefore, we suggest you follow the steps in the given sequence as mentioned below to avoid trouble or creating any other error. Here how to do it: 

Solution-1: Update the Device Drivers

In order to troubleshoot this HP printer error code 28, users need to install a suitable driver on their system; probably, this method is very much useful and effective. To download the latest drivers, users don't have a CD; instead, they have to download the latest driver version. For this, you may need to follow a few simple steps which are given below: 

1.       Firstly, you have to download the latest driver manually via official downloadable websites.

2.       After that, run the 'setup.exe file' or executable file which you have recently downloaded.

3.       In case, executable files are not appearing in the download folder; you need to run the 'Device Manager' to search for the device you need from the given list.

4.       For this, right press on it and click on the 'Properties' option.

5.       Then, switch to the 'Driver' tab.

6.       Lastly, tap on 'Update Driver' button.

7.       Once the driver is successfully updated, restart your system. 

Bella Williams, an employee currently living in USA and working at a top email service provider company in the day, and a technical writer at night. I am passionate about writing troubleshooting tips, beginner’s guides, news, and other articles on varied topics like HP Printer Support, HP Printer Customer Support etc.